# DC Charger Extended After-Sales Package

Extended after-sales coverage for DC chargers in selected regions. Eligibility depends on the model, serial number, current coverage and site condition. The extension period, effective dates, covered parts, labour and visits are defined in the confirmed service plan. Contact official customer support.

Canonical: https://evcony.com/evstore/products/dc-aftercare?lang=en
Language: en
Updated: 2026-11-06T08:36:57Z

## Configurations

### EVS-DC-AFTERCARE - Project selection & enquiry

- Purchase mode: inquiry
- Price kind: unquoted
- Currency: CNY
- Price: 


## Facts

- ID: dc-aftercare
- Type: DC Charger Extended After-Sales Package
- SKU: EVS-DC-AFTERCARE
- Equipment: DC chargers; eligibility review required 
- Availability: Selected regions only 
- Extension period: Agreed after equipment assessment 
- Response: As contracted; no fixed response time implied 

## Product details

中文 English

EVSTORE / SERVICE & SUPPORT

售后包

面向直流充电桩的延长售后保障服务，仅部分地区可用。经设备型号、序列号、既有保障状态与现场条件审核后，可协商延长售后服务有效期。延长期限、起止日期、覆盖部件、人工和上门费用以正式服务方案为准，详情请联系官方客服。

AI 生成服务概念示意图

仅供项目咨询，服务内容、地区、周期与报价以官方客服确认及合同为准。

服务规格

适用设备 | 直流充电桩，需先核验资格 |

服务地区 | 仅部分地区 |

延长期限 | 按设备状态与方案确认 |

服务响应 | 按合同约定，不默认承诺固定时效 |

可协商的保障内容

可评估远程技术支持、故障诊断、使用指导及约定范围内的维修或备件支持；现场服务是否包含、可用次数与差旅费用需在方案中明确。

有效期与资格确认

请提供设备型号、序列号、安装地址、投入使用日期、原保修凭证和维护记录。新服务起止日期及与原保修的衔接，以审核后的协议为准，不自动追溯覆盖既有故障。

常见排除项

事故或外力损坏、未经授权的改装、使用不当、供电与接地问题、第三方网络故障、耗材及不可抗力通常需要另行评估。覆盖与排除项以最终合同为准。

申请与报修

提交设备信息后，由官方客服核验地区与服务资格，再确认延保方案和报价。报修时请附故障代码、发生时间、现场照片及可安全获取的日志。

联系官方客服确认项目

请从商品页发起询价，附上项目地区、数量、使用场景及现有设备资料，确认适用范围与方案后再安排。

## Products

- [DC Charger Installation](https://evcony.com/evstore/products/dc-installation.md?lang=en): Project installation for DC chargers, available only in selected regions. Foundation work, distribution, cable routing, equipment positioning and commissioning can be assessed for the site. Send the location, charger models, quantities and 
- [Self-Hosted Charging Service Platform](https://evcony.com/evstore/products/self-hosted-charging-platform.md?lang=en): A charging platform deployed in the customer-controlled environment, with customer-held administration and operational data. The customer supplies two servers, each with at least 4 CPU cores, 16 GB RAM and 500 GB usable storage, plus reliab